Your complete satisfaction, and a cleaner, greener home, is guaranteed. If you are not entirely pleased with our services, let us know within 24 hours and we will cheerfully do whatever it takes to ensure your continued satisfaction.
We accept cash, personal, business or bank checks, and money orders.
Your security and safety are a primary concern for us. To ensure your trust, your key is secured in a locked key safe to which only Planet Clean team managers have access. We use a proprietary double-blind key management system and coded key safes - your key is numbered and never identified with your address.
We estimate based on square footage, so the size of your home will reflect in the price you are quoted.
You'll no longer have to store any cleaning supplies because we supply everything we need to keep your home clean and green — we even bring our own vacuums.
We have very flexible service plans — everything from 'as needed' to regularly scheduled, twice-a-week cleanings — we'll design a custom service plan to fit your budget and lifestyle.
We are fully insured and bonded and take great care when cleaning your home, however, accidents can happen. In the rare event that something gets damaged during the course of the cleaning that we are unaware of, please report it to our office within 24 hours so that we can investigate and implement a solution as soon as possible. We will notify you immediately of any damage that happens which we are aware of during the cleaning visit. To prevent mishaps, team members avoid cleaning valuables such as crystal and collections with obvious sentimental value, as well as curio cabinet interiors. We may also avoid cleaning sensitive electronic devices and/or other equipment.
Some of our customers remain home but most prefer to provide us with a key which is secured in a locked key safe to which only Planet Clean team managers have access. We use a proprietary double-blind key management system and coded key safes — your key is numbered and never identified with your address.
A High Efficient Particulate Air (HEPA) filter is a disposable, extended-minimum, dry type filter in a rigid frame having a minimum particle collection efficiency of 99.97% — in other words, it has a maximum particle penetration of 0.03% for 0.3-μ (micron) particles. An Ultra-Low Penetration Air (ULPA) filter is similar, however it takes filtration a step further with a minimum particle collection efficiency of 99.999% — a maximum particle penetration of 0.001% for particles in the size range of 0.1 to 0.2 μ (micron). We employ both of these filtration systems in our cleaning service.
Controlling dust is the key to reducing indoor air pollution. Common household dust is a carrier for toxic residues left behind by chemical cleaning agents, pesticides, solvents, paint, agricultural chemicals, decaying organic matter, dust mites, bacteria, fungi, viruses and other contaminants. These residues are associated with numerous health problems including allergies, asthma, ADHD and respiratory disease to name a few, and some are known hormone disrupters.
We greatly appreciate your feedback and look forward to your questions, comments and concerns. You'll find a comment form on the bottom of this page — please use that to leave your feedback, contact us, or to refer a friend.
It's easy — just fill out the contact form at the bottom of this page and we'll be in touch with you within 24 hours to schedule your free estimate. If you are an existing customer and wish to change your appointment, kindly give us 48 hours advance notice and we're happy to accommodate your schedule.
Word of mouth is our best advertising and we want to reward our customers who share us with their friends. Refer a new regular customer and we’ll discount your regular service 5% for as long as you are both clients — refer two or more and save 10%!
We provide all the supplies and equipment needed to do the job. Planet Clean guarantees that your home will be cleaned with freshly sanitized cleaning supplies including mop heads, dust rags, sponges and brushes. Our attention to cross contamination reflects our commitment to providing superior service. All the cloths and equipment we use are fresh and clean when we start to work in your home. Our state-of-the-art Four-Level HEPA (High Efficient Particulate Air filter)/ULPA (Ultra-Low Penetration Air filter) filtering vacuums were developed in partnership with the American Lung Association and exceed all industry standards.
We know that mistakes happen and occasionally a check will bounce. In order to cover the costs that our bank imposes on us when this happens, a $25 fee is applied to all returned checks if made good within three days of notification. Checks not made good within three days are subject to a fee of up to five times the amount of the check.
We really appreciate our customers who pay early and we offer a 5% discount if you choose to pay by the 4th of each month.
We understand that an unforeseen event may occur which will create a need to cancel your scheduled cleaning appointment. If, for any reason you need to change your scheduled appointment, please give us a full 48 hours notice. Once we take a reservation, we hold that time slot open for you and turn away other potential clients in order to ensure your appointment. In the event of cancellation with less than 48 hours notice, a cancellation fee of $50 will be charged. The client agrees to pay the entire cost of the cleaning in full for any visit canceled by them on the day of the cleaning. This applies as well to visits aborted by our staff when unable to gain access to your home due to being locked out, or if, for any reason, a staff member feels that his/her personal safety is endangered enough to cause him/her to leave the job site due to actions by the client, guests, or pets on the premises. We will contact you from the job site immediately in such an improbable circumstance to discuss the situation and reschedule the service.
Due to any number of variables, Planet Clean cannot guarantee the exact time of arrival. We appreciate the flexibility to arrive and depart between the hours of 8 a.m. to 3 p.m. For your convenience we can provide an estimated block of time to expect our arrival; however, we reserve the right to arrive earlier or later than the estimated arrival time due to circumstances beyond our control such as traffic conditions or weather.
You may contact our office anytime Monday - Friday from 8 a.m. to 6 p.m. Our Field Service Hours are: Monday - Friday: 9 a.m. to 5 p.m.
We are happy to provide you with additional services. If you would like to add extra tasks to your regular service or to modify your service package, please contact our office to request a quote and to reserve additional time for your service. Additional fees are incurred when services are added outside of your normal package. To see a list of our additional services, please refer to our services page.
The safest and most secure way for us to access your home is for our clients to issue us a key which is secured in a locked key safe to which only Planet Clean team managers have access. We use a proprietary double-blind key management system and coded key safes — your key is numbered and never identified with your address. If you choose not to issue us a key we can make other arrangements. If you have an alarm system, please be sure that it is turned off before we enter your home. You can also give us the code for the alarm system and it will be securely stored on our 128 bit encrypted server and only used by a trusted company team leader. Some clients establish a guest or temporary code for our cleaning team to use. Our professionally trained staff have passed intensive background screening and are fully insured and bonded.
We take pride in being a pet-friendly service and take special care in making your pet feel comfortable during our cleaning process. However, we do need to make sure that the safety of our staff are addressed. If you have aggressive pets, please secure them during our service in such a way that we still can access all necessary rooms in order to do the scheduled work. Crating in the garage or keeping them outside is often the least traumatic solution for them.
In order to keep our prices as low as possible, it is important for us to have uninterrupted access to the areas of your home that we will be cleaning — we need to be able to work freely and without distractions. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others — including children and pets. We ask that you pick up toys, clothing or other items before we arrive so the time we spend in your home can be as efficient as possible.
Tipping is neither required nor expected. If you do choose to leave a tip, please make it clear that it is such and leave it in a separate envelope. Our staff is not allowed to take any money that would not be clearly marked as a tip.
Planet Clean will be closed for regular business during the following national holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day unless specifically requested and scheduled in advance. Please note that fees will be increased 50% for services on national holidays. If your cleaning visit falls on a holiday, every effort will be made to re-schedule your visit for the same or following week.
Yes. In the event that you wish to cancel your service agreement with Planet Clean, kindly give us two weeks notice by calling or emailing our office.
We are based in Saint Augustine and our service area extends from Jacksonville all the way south to Palm Coast and west to Gainesville (also known as the Green Triangle). If you'd like to know if you are in our service area, fill our our contact form and we'll let you know.
© 2008 MyPlanetClean.com | All rights reserved. Planet Clean provides certified green house cleaning services to
St. Augustine, Jacksonville and Gainesville area residents. Our services are non-toxic, eco-friendly and the natural choice
when you choose to put your home and your health first. Planet Clean, Beyond Clean, Your Home Your Heath, and
Affordable Green Uncompromised Clean are registered trademarks of Planet Clean, LLC.
